Ads or reward videos are not showing in the game

Keywords:
I don't see ads, ads not showing, ads disappeared, no ads available,
can't watch ads, no video available, videos for rewards disappeared,
I don't get videos, video rewards not working, no ad button, ad won’t play,
ads stopped, rewarded video missing, ads gone after purchase, ad error, watch ad for bonus not working

📝 Description:

This article is for players who don’t see ads or videos in the game, want to bring ads back, or experience errors while trying to watch ads. This may affect both regular ads and rewarded videos (e.g., for bonuses or extra moves).

❓ Why this might happen:

• An ad blocker is active in your browser or device

• You’ve reached a daily or session ad limit set by the ad provider

• No ads are currently available for your region, age group, or player segment

• You’ve recently made a purchase, which can disable ads in some games

• There is a temporary error with the ad network

• The ad plays but does not grant a reward or progress gets reset (technical issue)

🔧 What to do:

1. Disable any ad blockers
   If you're playing via browser, make sure no ad blockers are active. Temporarily disable extensions like AdBlock, uBlock, etc.

2. Wait and try again later
   Ad availability often depends on your location and ad network load. If no ads are available for your player group, they may return later.

3. Check if you’ve reached a limit
   Some ad providers limit how many ads you can view per hour or day.

4. Check if you made a purchase
   In some games, making a purchase removes all ads. If this is the case, the ads won’t return.

5. Restart the game and your device
   This helps clear temporary glitches affecting ad loading.

6. Ensure a stable Internet connection
   Ads require a working connection to the ad servers. Try switching to Wi-Fi if using mobile data.

7. If the ad plays but fails to reward you

   • Take a screenshot or describe what happened

   • Then contact the support team through the in-game help section