đ Common complaints:
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Cards freeze or get stuck
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Cards donât follow the mouse / wonât move
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Clicking causes multiple cards to jump from the deck
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Game lags or stutters for a few moments
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Game briefly freezes and resumes
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Server connection is lost
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Cards go to the foundation, but no points are added
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All kings home / sent to the foundation, but the game shows you lost
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You are sure you won the round but see a âDefeatâ screen and lose progress in contests
These issues are usually caused by device overload or unstable internet connection.
Information for Desktop Users:
đ» Minimum Requirements
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OS: Windows 10+ / macOS 10.14+
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RAM: at least 4 GB (8 GB recommended)
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CPU: 1.6 GHz or higher, 2 cores
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Browser: latest version of Chrome, Firefox, or Edge
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Internet: stable connection, 5 Mbps or higher
đ» Tips for Desktop (PC/Mac) Users:
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Check your system specs
Make sure your system meets the minimum requirements:-
OS: Windows 10+ / macOS 10.14+
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RAM: at least 4 GB (8 GB recommended)
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Browser: latest version of Chrome, Firefox, or Edge
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Close unnecessary tabs and apps
Streaming video (Twitch, YouTube), chat tools, or heavy background apps may slow the game. -
Clear your browser cache
Accumulated data may lead to glitches and delays. Read here how to do it:
https://support.solitairesocial.com/hc/en-us/articles/5436797692829 -
Check your internet connection
A wired connection or stable Wi-Fi is recommended. -
Restart your device
This can help clear temporary performance issues. -
Disable browser extensions
Especially ad blockers or third-party plugins. -
Try turning off Applause. On the main screen of the game click "Profile" -> "Settings" and uncheck the box
Information for Mobile Users:
đ± Minimum Requirements for Mobile Devices:
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Android: OS version 8.0 or higher
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iOS: iOS version 13 or higher
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RAM: at least 2 GB (3+ GB recommended)
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Free storage: at least 500 MB
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Internet connection: stable Wi-Fi or 4G mobile data
đ± Tips for Mobile Users:
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Close background apps
Apps like video players, messengers, and social media can slow the game. -
Clear the app cache (if applicable)
Helps fix card movement issues and lag. -
Restart your phone or tablet
Especially if you notice cards freezing or slow gameplay. -
Update your OS and the game
Old versions may have unresolved performance bugs. -
Use a stable internet connection
Wi-Fi is recommended over mobile data, which may fluctuate.
Performance issues â Keywords
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lag, laggy, lags, stutter, stuttering, freeze, freezing, slow, delay, choppy, glitchy
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frame drop, low fps, fps drop, microfreeze, microstutter, animation lag
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stuck, card stuck, cards freeze, unresponsive cards, card doesnât move, card wonât move
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click bug, multiple cards jump, cards fly out, card glitch
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cards not following mouse, mouse not working, cursor issue
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game pauses, game hangs, game stops briefly, short freeze
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connection lost, lost server, server disconnected, network issue, sync issue
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win not registered, no points, score not added, missing points
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all kings placed but lost, false defeat, defeat bug, lost progress, didnât count win
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weird behavior, acting strange, unstable, buggy, broken after update, not normal
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