Game is slow, freezes or loses connection

🔍 Common complaints:

• Cards freeze or get stuck

• Cards don’t follow the mouse / won’t move

• Clicking causes multiple cards to jump from the deck

• Game lags or stutters for a few moments

• Game briefly freezes and resumes

• Server connection is lost

• Cards go to the foundation, but no points are added

• All kings home / sent to the foundation, but the game shows you lost

• You are sure you won the round but see a “Defeat” screen and lose progress in contests

These issues are usually caused by device overload or unstable internet connection.

Information for Desktop Users:

💻 Minimum Requirements

• OS: Windows 10+ / macOS 10.14+

• RAM: at least 4 GB (8 GB recommended)

• CPU: 1.6 GHz or higher, 2 cores

• Browser: latest version of Chrome, Firefox, or Edge

• Internet: stable connection, 5 Mbps or higher

💻 Tips for Desktop (PC/Mac) Users:

1. Check your system specs
   Make sure your system meets the minimum requirements:

   • OS: Windows 10+ / macOS 10.14+

   • RAM: at least 4 GB (8 GB recommended)

   • Browser: latest version of Chrome, Firefox, or Edge

2. Close unnecessary tabs and apps
   Streaming video (Twitch, YouTube), chat tools, or heavy background apps may slow the game.

3. Clear your browser cache
   Accumulated data may lead to glitches and delays. Read here how to do it: 
   https://support.solitairesocial.com/hc/en-us/articles/5436797692829 

4. Check your internet connection
   A wired connection or stable Wi-Fi is recommended.

5. Restart your device
   This can help clear temporary performance issues.

6. Disable browser extensions
   Especially ad blockers or third-party plugins.

7. Try turning off Applause. On the main screen of the game click "Profile" -> "Settings" and uncheck the box

Information for Mobile Users:

📱 Minimum Requirements for Mobile Devices:

• Android: OS version 8.0 or higher

• iOS: iOS version 13 or higher

• RAM: at least 2 GB (3+ GB recommended)

• Free storage: at least 500 MB

• Internet connection: stable Wi-Fi or 4G mobile data

📱 Tips for Mobile Users:

1. Close background apps
   Apps like video players, messengers, and social media can slow the game.

2. Clear the app cache (if applicable)
   Helps fix card movement issues and lag.

3. Restart your phone or tablet
   Especially if you notice cards freezing or slow gameplay.

4. Update your OS and the game
   Old versions may have unresolved performance bugs.

5. Use a stable internet connection
   Wi-Fi is recommended over mobile data, which may fluctuate.

Performance issues – Keywords

• lag, laggy, lags, stutter, stuttering, freeze, freezing, slow, delay, choppy, glitchy

• frame drop, low fps, fps drop, microfreeze, microstutter, animation lag

• stuck, card stuck, cards freeze, unresponsive cards, card doesn’t move, card won’t move

• click bug, multiple cards jump, cards fly out, card glitch

• cards not following mouse, mouse not working, cursor issue

• game pauses, game hangs, game stops briefly, short freeze

• connection lost, lost server, server disconnected, network issue, sync issue

• win not registered, no points, score not added, missing points

• all kings placed but lost, false defeat, defeat bug, lost progress, didn’t count win

• weird behavior, acting strange, unstable, buggy, broken after update, not normal