Please take a look at these sections, perhaps a solution to your problem is already described:
If you want to tell us about the problem or error, write a message to us using the "Report error" button located on the top panel of the game.
Try to describe the following points:
- How long have you had this problem
- How often is it repeated
- In what situation do you face this
If the problem is not obvious, then a screenshot or short video attached to the request would be very useful.
You can read how to make a screenshot in our article: How to make a screenshot
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