Game stops loading at 70%

Keywords:
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won’t finish loading, game not loading after 70%

📝 Description:

If your game stops loading at 70%, it usually means the game can’t connect to the servers. This can happen for various reasons — from browser settings to software conflicts — and may differ from player to player.

Please try the following steps first. If nothing works, follow the instructions at the end of the article to contact support.

🔧 What you should try to do:

1. Clear your browser cache
   Cached files may block proper loading. You can find instructions on how to clear the cache here.

2. Disable browser extensions and antivirus programs
   Some extensions or antivirus software can block the game's loading. Temporarily disable them and try again.

3. Close unused programs
   Make sure background programs aren’t interfering with the game.

4. Try Incognito / Private mode in Chrome
   In Google Chrome, open a new Incognito window (Ctrl+Shift+N) and try launching the game again.

❓ Am I the only one with this problem?

If you follow the game’s social media pages, check the latest posts and comments.
If other players are reporting the same issue, rest assured that we are already aware and working on it.
In this case, you do not need to contact support.

If the issue lasts for several days and you lose daily gift progress because of it, please contact us — we’ll help restore your streak (see how in this article: [link]).

🆘 Nothing helps me — what should I do?

If:

• You’ve tried all the steps above

• Other players don’t report the same issue

• You still can’t load the game

👉 Please contact us using the "Report a problem" button on the top panel of the game.

Include any details you can (browser, device, what you’ve tried), and we’ll help you as soon as possible.