The game doesn’t load, but no specific details are provided

Keywords:
game not loading, can’t load game, game won’t open, stuck on loading,
loading issue, loading problem, loading doesn’t finish,
nothing happens when I open the game, loading stuck, game freezes on startup,
can’t start game, problem starting game, it won’t load, won’t go past loading

📝 Description:

You've reported a problem with loading the game, but the message doesn’t include details like:

• The exact percentage where loading stops (e.g., 30%, 70%)
  
  
• What is visible on the screen (e.g., black screen, spinner, logo, error message)
  
  

This information is very important to help us guide you correctly.

🙏 Please help us by answering a few questions:

1. At what exact percentage does the loading stop?
   (If you don’t see a percentage, just say so)
   
   
2. What do you see on the screen when the game freezes?
   Examples:
   
   
   • Black screen
     
     
   • Spinning wheel (spinner)
     
     
   • Frozen loading bar
     
     
   • Just the background with no buttons
     
     
   • Error message (please copy the text, if any)
     
     
3. What device and browser are you using?
   (e.g., Chrome on Windows, Safari on iPhone)
   
   

Once we have these details, we’ll be able to suggest the right solution or forward your issue to the support team if needed.

Thank you for your help and patience!