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I didn’t receive my Magic Contest reward (Magic Pass stages)

Leonid Ustin

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📝 Description:

This article is for players who participated in the weekly Magic Contest and believe they didn’t receive a reward after reaching a stage or milestone.

Most commonly, the issue is related to premium (Magic Pass) rewards, which are only available after purchasing the Magic Pass for the current week.

🧙 What is the Magic Contest?

  • The Magic Contest is a weekly tournament with a personal progress bar and leaderboard.
  • You collect points for each tournament victory.
  • As you progress, you reach milestones and earn rewards.

🛍️ What is the Magic Pass?

  • The Magic Pass is a paid upgrade available during the Magic Contest.
  • It adds bonus rewards between the regular free stages.
  • These bonus rewards are only available if the pass is active during the same week.

📅 The Magic Pass is valid for one Magic Contest week only.
If you purchase multiple passes, they apply to future weeks as well.

❗ Why didn’t I get my reward?

If you reached a stage (e.g. 2,500 / 20,000 / 75,000 points) and didn’t receive the reward:

  • The reward was likely part of the Magic Pass premium line
  • If you did not purchase the Magic Pass, the premium reward will remain locked

💡 Some examples of premium-only rewards:

  • ✨ 15, 30, or 50 Magic
  • 💎 Premium chests
  • 🎁 Special resources or cosmetics

🧾 Placement rewards (leaderboard)

If your message is about not receiving a reward for 1st, 2nd, or 3rd place:

  • Please check your inbox after the contest ends — leaderboard rewards are delivered there
  • These rewards are separate from Magic Pass stages and are available to all players

✅ What you can do:

  1. Check if the stage you reached was marked as a premium stage
  2. Confirm whether the Magic Pass was purchased and active that week
  3. Look in your inbox for placement rewards (if relevant)

If you’re still unsure, please contact support and include:

  • The stage or milestone you reached
  • Whether you had Magic Pass active
  • Any screenshot (if available)

We’ll be happy to clarify everything!

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