I made a purchase, but didn’t receive anything

Keywords:
purchase not delivered, didn’t get purchase, bought something but nothing arrived,
paid but didn’t receive, money was charged, no reward after payment,
missing purchase, payment went through, didn't get what I paid for,
purchase issue, transaction failed, item not delivered, where is my purchase

📝 Description:

This article is for cases when you made a purchase in the game, but the item, reward, or currency did not appear. We understand how frustrating this can be and will help resolve the issue as quickly as possible.

To do that, we’ll need a few details from you.

❓ Why this might happen:

• Temporary delay in processing the payment
  
  
• The purchase is still being verified by the platform (e.g., Facebook or Google)
  
  
• A sync error between the game and the payment provider
  
  
• Internet connection issue during delivery of the item
  
  

🔧 What to do:

1. Restart the game
   This helps sync your account and may cause the missing item to appear.
   
   
2. Wait a few minutes
   In most cases, the purchase is delivered shortly after the transaction completes.
   
   
3. If you still haven’t received it, please send us the following details:
   
   
   • What exactly did you buy? (e.g., magic, coins, bundle name, etc.)
     
     
   • When did the purchase take place? (date and time)
     
     
   • What platform did you use? (Facebook, Google Play, App Store, etc.)
     
     
   • Transaction number or receipt ID (from your purchase history on Facebook, Google Play, App Store)
     
     
   • If possible, attach a screenshot of the payment confirmation from Facebook, Google Play, App Store)

🔁 Once we receive this information, our support team will investigate and make sure your purchase is delivered or refunded as needed.