Piggy Bank was purchased, but the reward was not delivered

Keywords:
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📝 Description:

This article is only for cases where the Piggy Bank purchase was completed, but the reward (magic) was not delivered. Sometimes players report they paid for the Piggy Bank, but nothing appeared in the game right after the transaction.

⚠️ If your issue is related to another purchase (not the Piggy Bank), this article does not apply. Please provide additional details about your purchase so our support team can help you.

❓ Why this might happen:

• The reward is delayed due to animation or game loading lag

• The purchase was successful, but delivery is stuck until reload

• Temporary sync or connection issue with the server

• Facebook or platform confirmation delay

🔧 What to do if your Piggy Bank didn’t arrive:

1. Reload the game
   This usually solves the issue — the reward appears after the game restarts.

2. Wait for a short time
   Delivery might be delayed due to animation. In most cases, it arrives within a few minutes.

3. If it hasn’t arrived within a few hours
   👉 Please contact support and provide the following details:

   • Confirm that it was the Piggy Bank you purchased

   • Time and date of the purchase

   • Transaction number (from Facebook purchase history)

   • A screenshot of the payment confirmation, if possible

🛑 If your purchase is not Piggy Bank:

Please send us:

• What exactly you purchased

• When (date and time)

• Transaction ID from your payment history

That way we can assist you faster and more accurately.