I lost my game progress / I want to reset progress

Keywords:
game progress missing, reset my progress, progress gone, account progress not loading, didn’t save progress, can't see my level, my profile reset, lost everything,recover old account, progress linked to wrong facebook, progress not synced

📝 Description:

This article is for players who are having trouble loading their overall game progress, or who ask to reset progress to zero. Your progress includes your levels, earned rewards, unlocked features, and game history, and is not the same as daily rewards or event points.

📌 How game progress is saved:

1. If you play through Facebook, your game progress is tied to your Facebook profile.

2. If you play on solitairesocial.com, progress is saved only after you:

   • Log in using Facebook

   • Or register with your email address

🛑 If you do not log in or register, your progress is stored temporarily and can be lost at any time (e.g., after clearing cache, switching devices, etc.).

🔄 Can I reset my game progress?

Unfortunately, you cannot reset your game progress manually.
Progress is tied to your Facebook or registered email profile and cannot be erased or restarted from zero.

🛠️ What to do if your progress is missing:

1. Check which Facebook account is currently logged in

   • Log out of the game and log back in with the correct Facebook profile

   • Sometimes players accidentally enter using a new or different Facebook account, which will create a fresh game profile

2. Make sure you're logged in or registered on solitairesocial.com

   • Playing without logging in may cause progress loss if the session is interrupted

3. If you’re referring to a contest or leaderboard reset (e.g., magic contest), this may be part of the normal weekly cycle. 

🔁 Lost access to your original profile?

If you've lost access to your old account but want to restore your progress:

👉 Please contact support and provide:

• The name or ID of your old profile

• Any screenshot or details (friend list, level, last activity)

• The email/Facebook profile you're currently using

We will try to locate your old progress in the database. If found, you'll be asked to verify your identity before we can help you restore access.